Help desk
The integrated Help Desk feature is a centralized platform designed specifically for machine builders, facilitating efficient management and resolution of customer inquiries and issues. The Help Desk consists of the two core components:
- Service Request Dashboard: Provides an overview of service requests, showing relevant details such as request name, number, status, and type. The dashboard allows for the creation of new service requests.
- Service Request Form: Enables users to easily raise support requests by specifying the topic, choosing the relevant device, describing the issue, setting its priority, and attaching supporting files or photos.